NETSUPPORT SERVICE DESK - HELP DESK BASEADO NO BROWSER
Key features include:
- Incident management
- Change management
- User management
- Problem management
- Service level management
- Review current status in real time
- Customisable, multi-lingual interface
- Real-time management reports
- Solutions database for customers to search for an answer before they log an incident
- Automated incoming/outgoing email processing
- Automated assignment to escalation processes
- Attach, store and associate files to an incident
