NETSUPPORT SERVICE DESK - HELP DESK BASEADO NO BROWSER

Key features include:

  • Incident management
  • Change management
  • User management
  • Problem management
  • Service level management
  • Review current status in real time
  • Customisable, multi-lingual interface
  • Real-time management reports
  • Solutions database for customers to search for an answer before they log an incident
  • Automated incoming/outgoing email processing
  • Automated assignment to escalation processes
  • Attach, store and associate files to an incident